How do I make the switch to Genext and cancel my existing Internet service?

Follow these simple steps to cancel your current service and make the smart choice to switch to Genext.

Sign-up for Genext Internet Service.
Click on the link below for your current Internet Service Provider for instructions on how to cancel your account.
Contact your friends and provide them with your new Genext E-Mail address, or use our Refer A Friend Page to earn FREE Internet.

Please have the following information handy:

Member ID
Name and mailing address
Telephone number related to your account
Credit card or account number associated with your account (for verification purposes)

America Online (AOL)

Members can cancel over the phone, by fax, or by mail.

Phone: 1-888-265-8008

Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
Ask that a confirmation of your cancellation be faxed or mailed to your address.

Fax: 1-801-622-7969
Please click here, print, fill out and fax the cancellation form to the number above.

Mail: America Online, P.O Box 1600, Ogden UT 84402-9926

Please click here and print and fill out the cancellation form, and mail to the address above.

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Microsoft Network (MSN)

Members can cancel thier subscription only by contacting MSN Customer Support by phone, 24 hours a day, 7 days a week.

Phone: 1-800-386-5550

Call the number and follow the instructions to cancel your membership
Ask for a ticket number for your cancellation.

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EarthLink

Members can cancel over the phone or by mail.

Phone: 1-800-719-4660

Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
Ask that a confirmation of your cancellation be faxed or mailed to your home address.

Mail: Send certified letter to: 1375 Peachtree St., Level A, Atlanta, GA 30309

Please click here and print and fill out the cancellation form, and mail to the address above.

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WorldNet (AT&T)

Members can cancel over the phone, by fax, or by mail.

Phone: 1-800-400-1447

Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
Ask that a confirmation of your cancellation be faxed or mailed to your address.

Fax: 1-800-310-8129
Please click here, print, fill out and fax the cancellation form to the number above.

Mail: AT&T Worldnet Services, P.O. Box 1923, Morristown, NJ, 07962

Please click here and print and fill out the cancellation form, and mail to the address above.

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NetZero / Juno

Members can cancel over the phone.

Phone: 1-866-841-1442

Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
Ask that a confirmation of your cancellation be faxed or mailed to your address.

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Prodigy

Members can cancel over the phone or by mail.

Phone: 1-800-213-0992

Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
Ask that a confirmation of your cancellation be faxed or mailed to your address.

Mail: Prodigy Communication, P.O. Box 203370, Austin, TX, 78720-3370
Please click here and print and fill out the cancellation form, and mail to the address above.

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CompuServe

Members can cancel over the phone, by fax, or by mail.

Phone: 1-800-848-8990

Call the number and follow the instructions to cancel your membership. A representative should be able to cancel your account within a few minutes.
Ask that a confirmation of your cancellation be faxed or mailed to your home address.

Fax: 1-904-357-7198

Please click here, print, fill out and fax the cancellation form to the number above.

Mail: CompuServe, P.O. Box 28650, Jacksonville, FL 28650-8650
Please click here and print and fill out the cancellation form, and mail to the address above.

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Other ISP

If you have an Internet Service Provider that is not listed above, you will need to search their website for their terms and conditions which should provide a cancellation telephone number, fax number or address.

Click here to fill out a quick cancellation form which you may be able to use when canceling your account.

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