Our hearts go out to the men and women serving our country. Their bravery and honor will prevail. God Bless America!

FIBER NETWORK UPGRADES

Some of our Broadband Fiber customers have noticed an intermittent interruption of service over the past few days. Our Internet Technical Staff identified the issue immediately and has requisitioned new and improved equipment to address the current and future needs of this ever-expanding network.

Though beyond our control, we are appreciative of your understanding regarding the fiber network and thank you for your patience. If you are a current Genext Fiber Customer and would like a complementary backup dial-up account until the network upgrades are completed, please contact Scott Daniels at 509.884.7791 or email scottd@genextllc.com.

ALL NEW FAMILY SECURITY WEBSITE COMING SOON…

As a prelude to our new security and family safety website, we are offering deep discounts on home security systems through April 30th, 2003. If you have ever considered a home security system to secure your family, home and assets, now is the time.

Our life safety specialist will work with you to help determine your needs and work within your budget. During our Free, No-Obligation Consultation, we will help to identify security concerns and fire hazards. We will also talk with the family about fire safety and how to react in case of a home fire.

Genext is a GE-Interlogix® Authorized Dealer, Security Pro. That means that we've proven that we have the skills and resources, not to mention manufacturer backing, to provide the very best in technology and customer service. For more information about home security give us a call or visit our website at http://www.genext.net/family.

Call today to set an appointment and you will be entitled to OVER $200.00 worth of DISCOUNTS and FREE EQUIPMENT. Call for full details or email secsales@genext.net. Offer expires 4/30/03.

NCHBA 2003 TOUR OF HOMES

Be watching for this year's North Central Home Builders Association Tour of Homes. This exciting event will showcase an array of custom and spec homes from around the valley. With help from Extreme Business Development, the NCHBA will be preparing a full color magazine and link information directly to the NCHBA website. Be watching for more information to come.

To learn more about NCHBA visit http://www.nchba.cc or contact us at 884.7791

DON'T FORGET...

In case you haven't heard, we now have a newsletter archive now available as well as an expanded support section.

We appreciate your patronage and look forward to providing you with the very best service for years to come. Thank you for your business and your continued support of our organization.

LARGEST PRIVATE FLEET IN THE WORLD…CHOOSES GENEXT, LLC

Last month Genext's Systems Group was awarded contract to serve Coke-a-Cola® of North America. The details and value of the contract are not being released, nor is the overall scope of the project. However, we can say that the project includes wiring and connectivity for voice and data as well as other “electronic” systems.

Genext's Sales Engineers have been working on this project for months and are finally seeing it come to life. The first stage was implemented in East Wenatchee just last week and the job is set for completion early this spring.

HOME WIRING IN HIGH DEMAND

If you've read any of our past newsletters, you've probably seen features about our home wiring that gets the right wires in the walls of your new home and gets it done the first time. Since our entry into the market, Genext has provided numerous builders, developers and individual homeowners “future-proof” wiring that: Increases the Perceived Value, Increases Re-Sale Value, Saves Time & Money, Differentiates your home from all other homes and much, much more.

For all the details on home wiring check out our Home Wiring 101 (.pdf) by clicking here, or give us a call.

ECONOMICAL SECURITY FOR SMALL BUSINESSES

According to the University of Florida's National Retail Security Survey, retailers lose an average of over $8,300 per burglary. Coupled with an average loss of more than $1,000 per employee theft incident and $212 per shoplifting incident, staying in business can be a real feat. To help retailers curb the already staggering loss Genext introduces MyViewPro.

Developed with the small business owner in mind, the MyViewPro system brings many innovative advantages to small businesses including expandability and image superiority.

For more information about MyViewPro, click here (.pdf), or call today. You can also email secsales@genext.net.

A REMINDER ABOUT LATE FEE INCREASE

We've had only a few comments about our new late fee schedule. For those who are new to our service or those who missed the announcement in January, our late fees and re-connection fees have increased to $10 and $20 respectively. (Read the Notice Here)

NEW SIGN-UP PROVISIONING CHARGES

You may have noticed our Web and Email services are rockin'. Last month Genext made another significant investment in our Internet network. While our services were operating within “Industry Standards” they did not meet the high expectations of our Network Administrator. Lorn Conner, Scott Daniels and the crew in Networks successfully installed an entirely new email server dedicated exclusively to our .NET customers.

In addition, we have implemented several projects for integrating our website with our customer service systems. Soon, an all new support section, customizable start page and access to your account via the web will transform your homepage and our customer service computer systems will be in constant access to our service experts.

Part of our recent investments in our company includes upgraded phone systems with “Carrier Class” capabilities. Eventually it will integrate with our computer systems and dispatching networks to provide even more efficient handling of customer calls.

These continuing advancements in technology are only a sampling of what is to come from Genext this year. We have always maintained that our prices will be dictated by cost and that we will offer the highest quality service at the best price.

Effective March 1st, 2003, all new dial-up customers will be assessed a $10.00 (ten-dollar), one-time Provisioning Charge. Revenues from the Sign-Up Provisioning Charge will be allocated to improving customer service as it relates to dial-up customers. Improvements will include an off-line support guide, integrated payment process, 24/7 real-time account activation, full feature set-up discs with an improved user interface and of course additional staff.

This will not affect any of our current customers. If you already have an active and current account with Genext, you will not incur any provisioning fees for services already provisioned.

This will however apply to any referrals that you send our way. Please be aware of the one time $10.00 Provisioning Charge for all new Dial-Up customers. The price for Dial-up has not changed, the service offerings will remain the same at this time. The only change is the one-time $10.00 Provisioning Charge, only for new customers of Genext.

By deferring the costs of investing in our company to those whom the investments serve, we can continue to keep our prices low and our quality high. We encourage your comments and appreciate your continued referrals. Even with the new Provisioning Charge, we're still the best service at the best price!