MUCH TO BE THANKFUL FOR

As the year draws to an end, we'd like to take this opportunity to extend our sincere appreciation to all of our valued customers. We recognize that our success is a result of your satisfaction. We have long maintained that the investments we make in our customers' best interests; these are our greatest assets!

At Genext our heartfelt commitment and sole dedication is your satisfaction. Thank you for the opportunity to service your technology needs; we look forward to serving you for years to come.

GENEXT AWAREDED PRESTIGIOUS SECURITY DEALERSHIP

The company that brings good things to life also protects them. GE Security, a one-billion dollar business unit of GE Industrial Systems has, selected Genext, LLC as the Security Pro Dealer for Central Washington.

GE Security Pro Dealers obtain licensing and certification beyond that which is required by law. In addition, we must maintain a high-volume of purchases and continue to invest in training and education to insure the highest quality of service.

Security Pro is an elite group of licensed, bonded and insured dealers throughout North America. As a Security Pro customer, you receive all of the advantages of a local service provider with international capacity. For more information, visit www.ge-securitypro.com.

HOMELAND SECURITY STARTS AT HOME

As part of our Security and Life Safety program, Security Is a Family Matter, communication is placed as the number one priority. We believe it's the key to family security; what better time to make a difference in the lives of those you love than over the holidays.

Recent studies have found a strong link between mealtimes at home and lower rates of drug and alcohol abuse. Take a moment this week to talk with your child, share an uninterrupted meal with your family and make a difference today.

We've partnered with agencies to deliver a wealth of information about family communication, gun safety, positive relationship building and guidelines for setting limits with your kids.

Our website, genext.net/family, is part of our ongoing commitment to promoting open communication; discover security measures that truly make a difference.

WENATCHEE VALLEY COLLEGE SELECTS GENEXT

This month, Genext's Systems Group was awarded yet another high-end communications cabling project at the Community Technology Center. Genext was selected amongst all other bidders because of our ability to deliver more capacity and throughput to the desktop for less money.

The Wenatchee Valley College Telecommunications Center will involve tens-of-thousands of feet of high-performance cable, fiber optic connectivity and facilities for VOIP (voice over internet protocol) and Gigabit Ethernet.

Our exclusive relationship with NORDX/CDT benefits our local customers with factory-direct service, support and pricing. Learn more about high performance cabling at NORDX.com.

MORE NETWORK ENHANCEMENTS COMMING

When a company continues to grow in triple digits each month, enhancements, expansions and upgrades are inevitable. As part of a Planned Growth Initiative, we will be adding circuits and equipment, as well as a Carrier-Class Network Monitoring and Policy Control System (security servers).

The security servers will be placed ahead of all other devices on the network in order to shape and control the information that flows through our systems. Genext is positioned on 100MB Backbones with multiple upstream connections to the Internet. It is becoming increasingly necessary to control and monitor this tremendous capacity.

Because of the complexity of these security upgrades, you may notice anomalies with particular applications such as: File sharing, VPN, music/video streaming and private server software.

If you are running file sharing software or operate a server on Genext Broadband and you experience issues with your connection:

• First, disable file sharing or streaming services, restart your computer and try again.
• Be sure to scan for viruses or spy-ware as we may disable your connection automatically if it is transmitting un-authorized or malicious data.

If you have any further questions or would like more information; visit our support section, email us or give us a call. We're always happy to hear from you.

!NEW! NETg3 VERSION NOW AVAILABLE

IMPROVED Compatibility! NETg3 is now Media Player friendly. As a result of a Windows® Media Player upgrade that automatically adjusts proxy settings; some NETg3 had experienced issues for compatiblity. We have since corrected these issues and have posted the latest version at NETg3.com.

If you currently have NETg3:

• Click the link to download the latest version. When you install the software, your computer should automatically remember your Activation Code for you. If you have any questions, don't hesitate to call. [ Download NETg3's Latest Version HERE ]

If you have not yet tried NETg3:

• You're Missing Out! Try it FREE for 7-days!
• Surf 5X Faster
• Stop Pop-Ups
• Help To Protect Privacy

Learn more about NETg3 in our Internet Section and give it a 7-day test drive for FREE.*

LAST CHANCE TO SAVE

Here's a Great Last Minute Gift Idea…this year, why not give a gift they'll love to get—one that will inform, educate and entertain throughout the New Year!

Give the gift of Genext Internet this holiday season, your family and friends will thank you (and mean it!). Check out our special gift packages for Dial-Up and High-Speed Internet. It makes a great stocking stuffer and is the perfect gift for family, friends and coworkers. Or, wrap it up and give it to yourself and enjoy the extra Holiday Savings.

FREE INTERNET

That's right, you, too, can earn FREE INTERNET by simply referring your family and friends! When you refer a friend to our service, and they give your name or email address when they sign-up we'll credit thier first full paid month of Internet Service to your account.

It's that simple. Refer a friend and earn free Internet. Check it out by clicking our 'Refer a Friend' link.

EVER-EXPANDING CUSTOMER SERVICE TEAM

As our services expand across the state and our customer base continues to grow, Genext remains focused on Customer Service. It is THE essential component to our success. You'll notice when you call Genext during normal office hours, you almost always get a human on the other end of the phone; a real person who actually knows what they're doing. In the beginning, this was a fairly simple task. However, now, with a customer base quickly approaching five digits, it's become a full time job just managing our Customer Relations Group.

Fear not, though. Genext's commitment to quality customer service will remain un-paralleled by any other local Systems Company or Internet Service Provider. This month, we completed the first phase of our new Staffing Initiative, which includes a detailed Human Resource Plan to add two additional staff members in first quarter of 2004, as well as additional staff for our Systems, Sales, Administration and Support Departments on an on-going, results-driven basis.

If you or someone you know is looking to be a part of a progressive company with tremendous growth, check out our Career Opportunities. NOTE: DO NOT call or stop by your resumes. Instructions are located on our Careers Page.

WELCOME TIM GAVIN, Technical Service Representative

Tim Gavin of Wenatchee, WA recently accepted an offer to join our Technical Service Group. Technical Services is the “Tech Support” component to our Customer Relations Team. Mr. Gavin moved from Oroville to Wenatchee in the late 90's to further his education and career in IT. Well-informed on most all consumer technology, Tim is adept in solving complex technology issues and is an excellent communicator.

Tim has been working with Genext over the last year and when a Technical Service Position became available, he interviewed for the position. During the interview process, Genext Staff met many talented individuals, some of whom are expected to be hired in the near future to fill positions in our company. Tim however was a perfect fit for our organization. He's familiar with our policies, procedures and protocol and is quickly becoming an invaluable part of the Genext Team.

Mr. Gavin is making progress on an eight to ten month training program where he will draw on his past experience and combine industry-leading certification courses to earn a position in our Networks Group. Networks is the team responsible for the “back-end” of your Internet Connection. They administrate our Wide Area Networks (WANs) and are also the group that will be installing our security server this month (see article above).

We are looking forward to the improved efficiency that an additional Technical Service Representative offers to our customers. You will notice that even throughout our explosive growth, our quality of service endures. Your satisfaction is our commitment. Tim shares this vision of quality, integrity and service and we are proud to welcome him to our team.

QUINCY, WA RATE INCREASE

A reminder to all Genext customers who dial in to our Quincy, WA dial-up numbers: Our service rate will increase slightly to $15.00 per month as result of increased costs in providing the service. We published a mass-notice that was sent out earlier in the month explaining the details of the transaction.

You do not need to change any settings (Quincy Customers), we will make all required modifications to the network and accounting systems for you automatically. (Only those affected were notified.)

For further information, check out the notice here, click to email us or give us a call.

POLICY UPDATE

We've clarified Genext Initiated Suspension of services paragraph to describe our pre-cycle suspensions. If a customer has not paid for their Internet Service and we show no payment history on the account, Genext's Billing & Collections Departments may temporarily suspend services in order to invoke communication from our delinquent accounts. This action is not considered disconnection of your service, rather, it is simply an effective way to get a response after several failed attempts.

If your account is temporarily suspended, you are encouraged to contact our office to make prompt payment. If payment is received before the end of the month, there will not be a re-connection fee. If payment is not received, we will disconnect services and a $20.00 re-connection fee will apply.

For questions about our Use Policies, visit or Legal Section.

HERBIE THE HYDRANT

Give the gift of home safety that no household should be without. Herbie Hydrant, the symbol of a safe home, is now available exclusively through GE Security Pro authorized dealers for $35 each (Thats $10.00 OFF).

Herbie Hydrant is a home safety and security device that can be used to help educate children.

This offer gives you the opportunity to help the children in your community get the gift of safety. Call Genext at 1.866.588.6329 to place your order. (ask for the Security Group.) or email secsales@genext.net.