GENEXT.NET's Mailbox Size Limit
What Happens When a Mailbox is Capped?
How does a Mailbox Become too Full?
What About my GENEXT.NET Account Status?
How do I Uncap My Mailbox?
How do I Verify if a Cap has been Lifted from My Mailbox?
Facts and Figures

GENEXT.NET allows e-mail and attachments of up to 5MB. This applies to incoming and outgoing mail. If the total e-mail in the mailbox exceeds 5MB, the mailbox will be capped.

GENEXT.NET sends an e-mail notifying the member of the cap. The GENEXT.NET Member will not receive any new e-mail until his/her mailbox contains less than the 5 MB quota. E-mail that is sent to a capped member will be "bounced" or returned to the sender with a message, which explains that the GENEXT.NET Member's mailbox is full. The only way to retrieve bounced e-mail is to have the sender resend it after the cap has been lifted. Following is an example of how a "bounced e-mail" message would appear to the sender:

1. Too much unread e-mail is left on the server. A member's mailbox may have too much unread mail. Simply let your e-mail program download all of your mail and GENEXT.NET will lift the cap. You have 5 MG of mail or more in your box so please be patient while it downloads. It may take a considerable amount of time to download a large file or attachment (e.g., a sound or video file). To avoid this problem, download your e-mail regularly.
   
   
2. A large e-mail or attachment is taking up space. A mailbox can become too full if a GENEXT.NET Member receives a large file or sends a large file to a friend and their friend's Internet Service Provider (ISP) does not accept the e-mail because of its size. Some ISPs limit e-mail to one MB or less and will "bounce" a large e-mail back to you. Either of these scenarios will take up space in your account until you check your e-mail successfully again.
   
   
3. Saved copies of read e-mail are being saved on the server. You may have "leave e-mail on the server" set as a default in your e-mail program. This setting overrides your deletion and still keeps a copy on the server. Although you cannot see the e-mail, it continues to occupy space that a new e-mail could be using. Eventually, your "unseen" e-mail will fill your allotment of 5 MB and GENEXT.NET will cap your mailbox. To check your settings, click here. Select your e-mail program and follow the instructions in red at the top of the page.

The mail cap does NOT prevent you from sending e-mail, it stops you from receiving any new e-mail. The mail cap does NOT prevent you from using your choosen browser and connecting to the Internet.

If, in the normal course of events, you check your e-mail and the volume of e-mail in your account drops below the 5 MB quota, GENEXT.NET will automatically lift the cap. New e-mail will begin to accumulate in your account once again.

Should you have mail stuck due to large attachments, corrupt messages or just too many e-mails, you have two options to clear your mail:

1. You can visit a web e-mail checking site such as www.webmail.com ** or www.pandamail.net ** to check your GENEXT.NET mail on the Web. Delete the mail that is causing the download problem, and you will be able to download the rest of your mail into your regular e-mail program.
2. You can also speak to one of our technical support representatives to resolve the problem. For the quickest service, please call our technical support line:
   
   
   • In the U.S., call toll-free 1-866.588.6329. Or Locally 509.884.7791

In order for us to purge your account (by deleting the large e-mails or all of your e-mail), we will need information from you to verify that the account you are requesting a purge for is registered to you. Remember that once your mail account is purged, all e-mails that were on our server at the time will be deleted and will be unrecoverable. When you speak to a Customer Support representative, please be prepared to provide the following information:

• Your name:
• Member ID (UserName):
• Challenge question:
• Challenge answer:
• Your address:
• Your city:
• Your state:
• Your zip code:
• Telephone number:
• Date your account was created (approx.):

Please note that the Customer Support representative may request your password in order to check your mail spool. Please do NOT send us your password via e-mail, as it poses a security risk. You can change your password at any time.

** GENEXT.NET is not affiliated in any way with these sites and does not make any endorsements or guarantees for their service.

To verify if the cap has been lifted, send yourself a message.

GENEXT.NET e-mail accounts are created to hold 5 MB. An e-mail that contains a full page of text is about 5K, which leaves a lot of room for regular e-mail. Pictures and sound files take up considerably more room. A few of these files can fill an e-mail box quickly. GeneXt allows e-mails and attachments up to 3 MB. This limit applies to incoming and outgoing mail. For this reason, a single e-mail from a friend will not fill up your e-mail box.

If a GENEXT.NET member attempts to send an e-mail larger than 3 MB, it will fail. The e-mail will not "bounce," because it is stopped before it is sent. Therefore, GENEXT.NET members do not have to worry about filling their e-mail accounts with large, unsuccessfully sent e-mails. But remember, other ISPs may have limits less than GENEXT.NET. They may bounce any large e-mail files back to your account, filling it to the GENEXT.NET limit very quickly. We recommend that you ask your friends what their ISP's limit is before sending them a large e-mail.