Check if Your Computer is Communicating with Your Modem

1. Click on the Windows Start button.
2. Point to Settings and select Control Panel.
3. Double-click the Modems icon.
4. Select the Diagnostics tab.
5. Click once on your modem to select it.
6. Click on the More Info button. The following window will appear.
7. If there is data in the Command & Response window, your computer and modem are communicating.
8. Click OK to exit.

Note: If there is no data in the Command & Response window, then the modem is not installed properly. You will need to verify that you are using the correct drivers and/or using the correct modem configurations (COM and IRQ settings) by contacting the modem manufacturer or by visiting their web site.

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Is my modem dialing out properly?

If you still cannot connect successfully, check to see if you modem is dialing out properly by completing the following steps:

1. Click on the Windows Start button.
2. Point to Programs > Accessories > Communications and select Hyperterminal.
3. Double-click on the Hypertrm icon.
4. In the Name text box, type GENEXT.NET.
5. Click OK.
6. In the Area code text box, type 509.
7. In the Phone number text box, type "Enter_Local_Dial_up_ Number".
8. Click OK.
9. Click on the Dial button.
10. If your modem does not successfully dial, you need to contact the modem manufacturer or vendor.